FirstEnergy Ohio Utilities Encourage Customers to Arrange Payment Plans and Apply for Bill Assistance Programs
Programs can help alleviate growing balances for customers having financial difficulty
Akron, OH – Residential customers of Ohio Edison, The Illuminating Company and Toledo Edison, subsidiaries of FirstEnergy Corp. (NYSE: FE), who are having difficulty making ends meet are encouraged to contact their utility now to enroll in payment plans or to receive referrals for bill assistance programs. Establishing an affordable payment arrangement or obtaining assistance can help keep balances manageable now that shut-offs for nonpayment have resumed.
“The pandemic has increased the financial hardships our customers are facing, particularly as the cold weather approaches,” said Ed Shuttleworth, president of FirstEnergy’s Ohio Operations. “Customers who have lost income during this crisis and who are behind on their utility bills may be eligible for assistance that was unavailable to them before.”